There is no doubt that the electronic wallet market in 2019 is as huge as it is elaborate. For the most people using online platforms this is a convenient way to make transactions in a safe, controlled and easy way, without bringing forward the cash or the credit card, all the time. The eWallet allows FNB customers to send money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the eWallet to buy airtime, send money to other cellphones and more.

1. Ewallet Online Banking Fnb
2. Ewallet Online Login

You made a payment using FNB’s (First National Bank) eWallet service, and you just realized that you sent it to the wrong number. Don’t stress; as long as you reverse the transaction before the receiver tries to draw it, then you’ll be able to reverse the eWallet transaction and you’ll have your money back in your account within 5 days.

Reverse your eWallet payment with cell-phone banking by:

1. Call *120*321# using your mobile phone.
2. Select ‘send money’ which is option 04.
3. Select ‘eWallet reversal’ which is option 05.
4. You’ll now see your recent transactions, select the one you would like to reverse.

Done! It really is as simple as that.

Ewallet Online Banking Fnb

If you don’t have cell-phone banking then keep reading. I’ll cover some options you have.

Other Ways To Reverse eWallet Payment

There are two other methods you can use to cancel a eWallet payment. You can:

• Call eWallet FNB on 087-575-9405.
• Email eWalletFNB at care@fnb.co.za.

Keep in mind that time isn’t exactly on your side, so if you want to get this done as quickly as possible, then I highly recommend you call FNB using the number provided above. If you try to email them to cancel the transaction then you run a high risk of losing the money all-together because they’ll take forever to respond.

What about reversing eWallet payments on the FNB mobile app? Reversing eWallet payments on the FNB mobile app is not possible as of yet. The app only allows you to send money via eWallet, and view recent transactions, however, there is no method to cancel or reverse the eWallet transaction.

If you’re wondering how long the eWallet reversal takes, keep reading. I’ll cover that in the next.

How Long Does It Take To Reverse Wallet?

When you send money to the wrong phone number you’re probably worried that the stranger will draw the money before the eWallet payment get’s reversed.

Once you reverse the eWallet payment through cell-phone banking, the transaction will be canceled instantly, which means the receiver won’t be able to access the money. That said, according to FNB, it will take 4 to 5 working days before the money will show back in your bank account.

How Long Does The eWallet Pin Last?

According to FNB, the eWallet pin only lasts for 4 hours. If the receiver did not withdraw the funds within that period of time, then you would have to request, and send them a new pin manually.

So if four hours have already passed and no one claimed the money you sent, then there is no possible way for your money rt disappear.

However it’s still worth reversing the transaction as soon as possible. Here’s why.

If you reverse/cancel the eWallet transaction then you’ll get your money back in 4 to 5 days, however if you send money to a wrong number, or no one claims the money that you sent, then it could take a whopping 15 days before the money will be resturened to you.

So if you need that money back as soon as possible, then go through the reversal steps.

How Much Does It Cost To Reverse eWallet Payment?

Unfortunately, as with most payment platforms, you will get hammered with a service fee charge, especially with canceled payments.

According to FNB eWallet service, it costs R50 to cancel a single transaction no matter how much money you sent to the receiver.

Ewallet Online Login

So if you sent anything less than R50 it might not even be worth canceling the transaction, otherwise, you might be charged more money than you sent.

Receiver Already Withdrew eWallet Funds, Can I Get It Back From FNB?

Unfortunately not. When using FNB eWallet service, they clearly state in their terms of services that if you send money to the wrong number, they can’t be held liable. In other words, you can’t get FNB to replace your money.

“You will not hold FNB responsible for any loss or damage suffered due to funds being sent to the incorrect cellphone number”

So if you lost money using the eWallet payment service this time, make sure you learn from your mistakes and check over the cell-phone number you use at-least a few times before confirming the transactionm.

Final Thoughts

While I think eWallet is a brilliant tool you can use to send money to your friends and family quickly, I also believe you should use it with caution. Don’t be tempted to use it to buy products and online services, because once you have sent the money, it’s tough to get it back. This is precisely why scammers abuse these kinds of payment platforms.

A safer way to pay for online goods and services is to use a credit card. Credit card facilities are more equipped to deal with scammers because the money sent is traceable and can be reversed easily. If you’ve been scammed with your credit card before, you’ll know how easy it is to get your money back.

It’s because of this that I only ever use my credit card to make online purchases.

YOUR TURN: Do you know of a quicker way to revers eWallet payment? Have you been tricked into sending money to a scammer using eWallet? Let us know in the comments below so we can all start learning from each other.

Introducing International Remittance!

In addition to domestic transfers; eWallet allows you to send money to your loved ones wherever they are. With over 200 Countries and Territories globally and three products; Send direct to bank account, Send direct to mobile wallets and the traditional Over-the-counter; eWallet ensures that you are covered.

Terms and Conditions:

1. Cashback offer is available for all active consumers (existing & new registered).
2. Minimum transaction value is AED100, Cashback will only be paid if transaction value is equal to or more than AED100.
3. Cashback will be max AED20 per transaction for the first 5 transactions during a calendar month.
4. A customer can avail the offer multiple times during the promotion period up to a maximum cashback cap of AED100 per month.
5. If a customer has done 5 eligible transactions, the customer will receive AED 20 per transaction as cashback. If the same customer does a 6th transaction in the same calendar month, the cashback will not be paid. However, if the same customer does 5 more eligible transactions in the next month, the customer is eligible to receive cashback again up to a max. of AED 100 per month.
6. Cashback will be processed immediately after the transaction.
7. For any consumer queries our 24x7 call center number 800eWallet or 800 3925538 will be happy to provide assistance.
8. Limited Time offer.
9. This Promotion is offered at the sole discretion of eWallet and eWallet reserves the right to modify or vary the Promotion and/or these terms and conditions or discontinue the Promotion at any time.

Click here for how to send an International Remittance Transaction to your loved ones!